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Connecting Veterans to Free Telehealth Services via SafeLink

In light of COVID-19, telehealth services are becoming increasingly popular. Now, thanks to a new TracFone Wireless, Inc. partnership with the Department of Veterans Affairs , Veterans with SafeLink Wireless plans can access video technology to meet with their health care teams virtually via the VA Video Connect platform, free of charge.

VA Video Connect enables veterans to videoconference with their VA providers on their smartphone, tablet or computer from any location with an internet connection.

The TracFone partnership provides free data to Veterans using VA Video Connect on mobile phones with a SafeLink Wireless plan, ensuring access to health care services regardless of where they live.

Additionally, the approximately 150,000 Veterans using government-funded phones through the SafeLink program also will receive free access to VA medical staff. SafeLink phones are available to those who receive:

• Supplemental Nutrition Assistance Program (SNAP) Food Stamps

• Supplemental Security Income (SSI)

• Federal Public Housing Assistance (Section 8)

• Veterans and Survivors Pension Benefits

The VA provided 2.6 million telehealth episodes of care to more than 900,000 Veterans in 2019. Visit connected care for more information on VA’s telehealth programs.